Last summer, we enhanced our onboarding capabilities as part of our upgraded advisor platform. We kept it flexible, with options for advisor-driven or client self-directed onboarding, enabling advisors to service and personalize each client experience. Advisors can customize the risk tolerance questionnaire, hone goal planning and design investment strategies alongside a client or allow them to work through the process independently while tracking their progress.
Here are three reasons why it’s important to have an efficient, adaptable onboarding system for every client:
- Onboarding sets the foundation for the relationship. In today’s world, client satisfaction with financial technology can make or break the advisor-client relationship. Given it’s one of the first touchpoints for clients, the onboarding experience must be frictionless to set the tone for the relationship and ensure clients don’t drop off mid-process.
- Efficiency matters. A time-consuming, difficult-to-access or unstructured process can leave a sour taste. If you are juggling slow, manual wealth management technology, it may be time to upgrade to optimize client interactions. A streamlined platform can make a world of a difference in alleviating client headaches during onboarding.
- We can help. Within our platform, onboarding can take as little as four minutes through back-end efficiencies. During those few minutes, advisors can seamlessly launch a fully digital experience allowing clients to register, electronically sign advisory documents, open accounts and transfer funds. With administrative tasks automated, advisors can save time and spend more time proactively working with their clients.
The financial advisory industry is facing a crossroads where some clients want hands-on help and others want everything at their fingertips on their own time. Our goal is to create a streamlined system that molds to advisors’ and clients’ evolving needs.
With a flexible approach to onboarding, we offer techniques for firms looking to smooth out their processes. These are just a few of the ways the financial planning industry is evolving through wealthtech. For more information, schedule a demo with our team!
RobustWealth is a fully integrated, digital advice platform for advisors and institutions. The private label platform offers a variety of sophisticated investment solutions that streamline back-office inefficiencies and help financial professionals focus on building strong, long-lasting relationships with their clients.
Founded in 2015 by financial industry veterans, RobustWealth was designed with the advisor in mind. The firm is headquartered in Lambertville, New Jersey with remote employees located across the world.
The subject matter in this communication is educational only and provided with the understanding that RobustWealth, Inc.® is not rendering legal, accounting, investment advice or tax advice. You should consult with appropriate counsel or other advisors on all matters pertaining to legal, tax, investment or accounting obligations and requirements.